Frequently asked questions


  • How do I choose the correct size or color?

Before making the order, we suggest you to follow the size or color given for each item (as shown below), accept the Privacy Policy and then confirm your selection.

  • Are your sizes standard?

Yes, our sizes are standard European sizes. You can select your size according to the size available for each item (see above).

  • Do you customize the size / color for me?

No, you can only choose the color/size available for each item.

  • Do you have plus size?

No, we don't have plus size suits, shirts,and vests as our items are mostly slim sizes. 

  • Is the real color the same as the photo?

Yes, but there might be a slight color variation due to limitations in photography and the inevitable differences in monitor settings. So the colors shown in the photograph may not correspond 100%.

  • Are all items in stock?

99% of all products are in stock. When any item runs out, we will stop selling it immediately and inform you at once.

  • Do you ship worldwide? Do you ship to my country?

We don't ship worldwide, but to almost all the countries in Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Serbia and Montenegro, Switzerland , Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Montserrat, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Turkey, Ukraine, United Kingdom, Vatican City...

  • What if I did not receive the order?

If you don't receive your order, please contact us within 2 weeks after placing the order.

  • What is your processing time and shipping time?

Processing time is the time it takes to get your order ready to leave our warehouses. This includes preparing items, performing quality control, and packing for shipment.  For orders with more than one item, the processing time will be based on the item with the longest processing time.

The shipping time for single items in Europe is 3 to 5 days.

  • Is the shipping free and what shipping methods do you have?

We offer free shipping for all the European countries mentioned above.

 

Order Confirm 

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

 

Order Processing

Once your order is confirmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 5-10 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

 

Shipping

For all orders you can enjoy free Standard Shipping within Europe.

Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Standard Shipping time may be affected.

 

Delivery

Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company website. To track your package, simply click onto the link provided.

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.

 

If you don't receive your order, please contact us within 2 weeks after placing the order.

  • Do you ship overnight?

No, we don’t have overnight shipping.

  • What payment methods do you have? And do you accept cash payment?

We accept only PayPal at the moment. We don’t accept cash on delivery.

 

  • When can I use the Paypal "Buy Now" Button?

You use the Paypal Buy Now Button for direct payment with Paypal. By using the button, you don't have to add the chosen item to shopping cart.  Just select the size/color, and click on the button to proceed with the payment via Paypal.